dexcom follow account sync in progress

If you are a healthcare provider and want to learn more about Dexcom, It's an app that allows you to track other people's data, such as children or parents - but it's not a DIY solution. There are two ways to do it. BRIEF SAFETY STATEMENT: Failure to use the Dexcom Continuous Glucose Monitoring System and its components according to the instructions for use provided with your device and available at https://www.dexcom.com/safety-information and to properly consider all indications, contraindications, warnings, precautions, and cautions in those instructions for use may result in you missing a severe hypoglycemia (low blood glucose) or hyperglycemia (high blood glucose) occurrence and/or making a treatment decision that may result in injury. Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries. Safety starts with understanding how developers collect and share your data. 6. Select the Log sub-tab at . 1 out of 3 surveyed adults with T1D who shared their Dexcom glucose data with a Follower reported a reduction in diabetes distress.*. Method 5: Reboot your iPhone. Failure to use the Dexcom G6 Continuous Glucose Monitoring System (G6) and its components according to the instructions for use provided with your device and available at, https://www.dexcom.com/en-us/safety-information. Has anyone else received this error message before? You can view . Alexa saves the day - the human one that is! It could be that there are connectivity problems. During the Day Available for a wide range of Garmin smartwatches, the Dexcom Connect IQ app 3 provides people with diabetes with a secondary way to view their glucose levels, right from their wrist. Tap Reset Sync Data multiple times. But apparently there are multiple excuses why we can't get one. Hopefully the next update will fix this issue!! If you have more than one account on your phone, tap the one you want to sync. : iPhone, iPad, Apple Watch, etc) Sends information via your iOS device to the Cloud Shares your glucose data with up to TEN followers via the FOLLOW App How it Works Enable the "Share" feature by pairing your receiver with your iOS device via Bluetooth. Check your sharers status. arodric5002 (Alexa) December 6, 2020, 4:57pm #2 Hello, After submitting your request, you will receive an activation email to the requested email address. Tap to place a checkmark () beside Continuous Glucose Monitor, then tap Continue. Center Health You can view trends, statistics and day-by-day data and then email them to your healthcare professional -- right from the Dexcom Clarity webpage. Do your patients ask you about their sensor staying on, have sensitive skin, or find it hard to remove the sensor adhesive? * Contact your sharer if you have questions. To opt-in for investor email alerts, please enter your email address in the field below and select at least one alert option. Find the Dexcom Follow app in the app list and turn on notifications. Provide us with a few details and we will contact you to begin your order. Hello. Hopefully this is just an API change that's an easy enough fix (and if the fix takes longer we can use Nightscout). By choosing to request info, you are granting Dexcom, Inc. 2. Open your phone's Settings app. This has been an issue for over a year, only on the follow app as far as I can tell. BRIEF SAFETY STATEMENT: Failure to use the Dexcom Continuous Glucose Monitoring System and its components according to the instructions for use provided with your device and available at https://www.dexcom.com/safety-information and to properly consider all indications, contraindications, warnings, precautions, and cautions in those instructions for use may result in you missing a severe hypoglycemia (low blood glucose) or hyperglycemia (high blood glucose) occurrence and/or making a treatment decision that may result in injury. Seek medical advice and attention when appropriate, including for any medical emergency. Using the Follow App Will I receive notifications if the Dexcom Follow app is closed? Interested in getting the Dexcom CGM System? Always confirm your glucose information on your app, receiver, or blood glucose meter, before making any treatment decision. https://www.dexcom.com/safety-information. Dexcom G6 is the first real-time, integrated Continuous Glucose Monitoring System (iCGM) that is authorized to work interoperably with a range of connected insulin pens and hybrid closed-loop system partners. and to properly consider all indications, contraindications, warnings, precautions, and cautions in those instructions for use may result in you missing a severe hypoglycemia (low blood glucose) or hyperglycemia (high blood glucose) occurrence and/or making a treatment decision that may result in injury. Internet connectivityrequiredfor data sharing. In your Dexcom G5 or G6 mobile app, access the menu > Settings. *Followers must have compatible smart devices to use the Dexcom Follow app. Select the Nightscout Watch Face ( "Activities and App Management" -> "Watch Faces->Settings->enter Nightscout site URL")on Connect IQ app, activate the Watch face on the Garmin Watch. Diabet Med. Using the Dexcom G6 and G7 apps, patients get more peace of mind with up to 10 followers monitoring their progress. Alexa was correct and it was related to the WiFi connection. However, 2 days ago, all of a sudden . here. Check your smart device settings. Seek medical advice and attention when appropriate, including for any medical emergency. Ive found people on the forum often come in quickly with helpful suggestions; but for on the spot issues like this dont forget there is 24/7 tech support you can call.i hope youre up and running again! There are two ways to do it. Once setup is complete, new CGM data will automatically upload to the One Drop app. Tap New Device. Please try again later. Interpretation of CGM data via Dexcom Clarity reports is billed under CPT code 95251. 3. To install the Dexcom app: Open app store. Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries. Tap the Get button. Powered by Help Scout, Center supports automatic sync with Dexcom CGMs. JAMA. Patient instructions for sharing Dexcom data using Clarity Using Clarity if you use your phone as your receiver. Thank you. The Dexcom server may be down. Dexcom FOLLOW App. The developer provided this information and may update it over time. Dexcom, headquartered in San Diego, is dedicated to helping people better manage their diabetes by developing and marketing continuous glucose monitoring (CGM) products and tools for adult and pediatric patients. Dexcom Follow is the perfect companion to your loved one's Dexcom CGM, connecting you to those nearest and dearest to you, even when they're far away. If a delay is set, youre only notified if the condition lasts longer than the delay. 20 Blood Test Strips (10 Each), Meter, 20 Lancets, Lancing Device, and Control Solutions. If you experience any difficulties, please reach out to us at, Discounts (military, teachers, 1st responders, students). It worked fine unti. If you use a public computer, use guest. This 3-minute video explains how to set up the Share feature and the Dexcom Follow App. 100% Contact Match Developer: Dexcom E-Mail: appsu Click to view Website: Visit Dexcom Follow Website Do not create a duplicate Dexcom account or your data will not be found. If your glucose alerts and readings from the Dexcom CGM do not match symptoms, use a blood glucose meter to make diabetes treatment decisions. The built-in Dexcom Share feature in the Dexcom G6 App allows remote viewing of glucose levels, trends and data between the person with diabetes and their friends, family, and caregivers from a compatible smart device. Being able to monitor a friend or loved one's glucose levels helps both the Follower and the Sharer have greater peace of mind. You already have a Dexcom account if you: l. Use the Dexcom CGM app l Everything is set up to go off when my daughter goes high/low, but it just never goes off. By choosing to request info, you are granting Dexcom, Inc. The Dexcom G6 CGM System comes with a built-in Dexcom Share feature so you can let up to 10 people follow your glucose levels, giving you a circle of support. Tap Remove app. Find Dexcom Follow in the app list and turn on notifications. A Dexcom logo will appear next to the data imported from your Dexcom account. Our Mission: Empowering People to Take Control of Health, Sharable Glucose Data and Device Connectivity, Vice President, Finance and Investor Relations, (858) 200-0200 Your environment I don't believe this is related to my hardware/settings (Android 11). 2023, Informed Data Systems Inc. and One Drop. To uninstall the Dexcom app: Touch and Hold the app. It's a working app out of the box. The delay was established by Dexcom in collaboration with the FDA. This page is for US-based audiences and shouldn't be used for technical issues or product complaints. 2018;19(1):92-97. If you are a Dexcom User or Patient, please contact Dexcom Open the Watch app on your iOS device. Subject of the issue Dex Share follower (using xDrip+) doesn't receive any data (worked fine for many months until November 30th). To view compatibility, visit. Go to the Iphone App store or Google Play store to download the Dexcom clarity app. My brother in law gave me his Apple Watch 6 and I could very easily see her number and the graph just by clicking on the complication on my watch screen. Do not use Dexcom Clarity for treatment . The different reports allow you to get the most out of each patient visit, and the data-sharing features can keep you updated between visits. Sharing glucose data with followers is associated with: Data shows that a greater number of Followers correlates with more time spent in range and less time <70 mg/dL. LBL019054 Rev001 Upload glucose data from a Dexcom CGM device and then view the data in easy-to-read graphs. Separate Dexcom Follow app and internet connection required. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology. footer.terms-of-use footer.privacy-policy footer.safety-information. This morning my dexcom share app had a red error message saying "Account sync in progress, you may not receive notifications." I have looked through the dexcom user manual and cannot find anything about this. Hello, Learn more. ET Monday through Friday. Privacy Policy. "Accuracy, Utilization, and Effectiveness Comparisons of Different Continuous Glucose Monitoring Systems." Users should always confirm readings on the Dexcom G6 app or receiver before making treatment decisions. Once setup is complete, new CGM data will automatically upload to the One Drop app. This is what everyone wants. 00386270000491 Dexcom Clarity v3.44.0 PN 350-0011 DOM 2023-01-20. Apple won't allow it. Data created before setting up your Dexcom with One Drop will not be uploaded into the app. 2. Features : NEXT GENERATION METER WITH THE MOST ADVANCED TECHNOLOGY including Bluetooth integration. Connect your Dexcom receiver to upload and view glucose data in the way that works best for you. Dexcom Follow App on my Apple Watch. For Apple Watch users who have intermittent data syncing issues with the Dexcom app, one of the things that help is forcing the watch to sync the data manually. Search for the Dexcom app. If you are a Dexcom User or Patient, please contact Dexcom page for options on how to resolve the issue. Even if it is closed (app not displayed on home screen), you'll still receive Dexcom Follow app notifications. View this document for troubleshooting and tips for the Dexcom Follow app. Check https://status.dexcom.com/ to see if there are any server issues. The Dexcom G6 is the most advanced continuous glucose monitor (CGM) currently available from market-leading diabetes tech company Dexcom based in San Diego, California. Patient reports can be saved or printed for easy reference during patient visits. permission to process your personal information to send you additional Dexcom users report data sharing gives them greater peace of mind and helps them feel less alone with their diabetes. Check each notifications delay setting. SeeCoding. The information you provide will be sent securely and subject to the Yes. I use dexcom share/ follow to get readings for my xdrip app and nightscout website. There are several reasons you may not receive expected notifications. Dexcom Clarity: How To Share CGM Data with Your HCP, https://www.dexcom.com/safety-information. To ensure a successful transaction, please confirm your submitted First Name and Last Name match that associated wtih your NPI number. I read your post and @arodric5002s suggestion and was just wondering if your connection was restored? Features Pairs your Dexcom receiver information directly to select iOS devices (i.e. The user should follow instructions on the continuous glucose monitoring system. The Dexcom server may be down. *, People with Followers report that data sharing has played a role in lowering their A1C. You're Not Alone, Page 164: Appendix E: Take Care Of Your G6, Page 174: Appendix G: Technical Information, Page 183: Appendix I: Alarm/Alerts Vibrations And Sounds. I'm hopeful, based on the Sugarmate FAQ, that Dexcom isn't actively blocking third party integrations (vs. Blink or TP-Link). Glad to help you, I am happy you were able to figure out the issue. Turn off any and all battery optimizations on the Dexcom app. Patient reports can be saved or printed for easy reference during patient visits. Upload glucose data from a Dexcom CGM device and then view the data in easy-to-read graphs. Turn on the ones you want. Thankfully, after a week, we were able to use the Dexcom 6. Dexcom Follow Android App Issues and Solutions Contact Support Some issues cannot be easily resolved through online tutorials or self help. Dexcom Follow is basically the simplified version of Nightscout. Set your app apart by integrating Dexcom CGM data, including estimated glucose values, events, statistics, and more Contact your Sharer to make sure the Dexcom G6 app is not closed on their phone. The Dexcom G6 CGM System comes with a built-in Dexcom Share feature so you can let up to 10 people follow your glucose levels, giving you a circle of support. Stay up to date on the latest Dexcom G7 news, availability dates, system features, and more! please fill out the form and a representative will contact you. A stand alone watch that transmits bg readings without a phone. The website didn't get readings since ca. Note: there is currently a three-hour delay with data transfer from Dexcom to the One Drop app. So we made it easy to get in contact with the support team at Dexcom, developers of Dexcom Follow. 2 Click/tap on Sync your settings on the left side. If you experience any difficulties, please reach out to us at1-800-437-1474(US/CA) (+44 808-164-8300for UK/EU customers) orsupport@onedrop.today. By downloading the Dexcom Follow app, Followers can view your glucose data directly from their smart device, whether they live down the street or across the country. The Dexcom Follow App is part of the Dexcom SHARE system. * Heres their story: Weve designed the Share feature so that you can pick and choose what you want to share and with which Followers*: Share your trend graph or just your glucose value, Enable Notifications for multiple glucose events, like High and Low, Or just use the Urgent Low Notification for an extra layer of support, Easily add and remove Followers, or change what information they receive, anytime, For followers, it's simple to customize information. This 1:45 video demonstrates how patients can share their data with Dexcom Clarity. A study of adults with diabetes showed that data sharing results in more quality sleep for the person with diabetes. Powered by Discourse, best viewed with JavaScript enabled. footer.label The person that has the Dexcom app on their cell phone, should look on their Dexcom share settings and see if they are having connection problems. View your patients' trends or dive into their data with Dexcom Clarity. Give all the requested permissions to the app including location, etc. If your glucose alerts and readings from the Dexcom CGM do not match symptoms, use a blood glucose meter to make diabetes treatment decisions. All other marks are property of their respective owners. Dexcom G7 CGM System. Tap About phone Google Account Account sync . To set this up, simply head over to the, Please note that this integration is only available to US users at the moment, and that data is synced with a 3 hour delay due to API limitations. This morning my dexcom share app had a red error message saying Account sync in progress, you may not receive notifications. I have looked through the dexcom user manual and cannot find anything about this. the privacy and confidentiality of your personal information. Open settings, then notifications. Select Health. Tap General > Reset. Follow the steps from the preferred method outlined above. To ensure a successful transaction, please confirm your submitted First Name and Last Name match that associated wtih your NPI number. Understand the breadth of patient CGM data at your fingertips through Dexcom Clarity, such as daily glucose values, AGP report, glucose trends and patterns, comparison charts and statistics. Dexcom, Dexcom Follow, Dexcom G4 PLATINUM, Dexcom G5, Dexcom G6, Dexcom Share, G6, are either Bluetooth registered trademarks . Only after you link your Dexcom account will new CGM data be automatically imported. Important: Only turn on Chrome Sync with devices that you own. The Dexcom Connect IQ apps, developed by Garmin, make it easy for people with diabetes to keep an eye on their glucose numbers at any time. please fill out the form and a representative will contact you. 4 Burckhardt MA, et al. Use this app if your loved one is sharing data from their Dexcom CGM app. Has anyone else received this error message before? 10 characters receiver =Ok, the same as my dexcom receiver Tap to place a checkmark () beside Dexcom, then tap Add. These resources may help. Open settings, then notifications. Hi Dorie, the connection was restored. Continuous glucose monitoring system (360 pages), Continuous glucose monitoring (104 pages), Manual will be automatically added to "My Manuals", Chapter 2: Indications for Use and Safety Statements, Calibrate Only When Prompted (and Exceptions), Chapter 12: Share Information with Your Support Team, Chapter 13: End Sensor and Transmitter Sessions, Dexcom's Obligations under the Limited Warranty, Appendix I: Alarm/Alerts Vibrations and Sounds, Blood Glucose Meter Dexcom G6 User Manual, Blood Glucose Meter Dexcom G6 Instructions For Use Manual, Blood Glucose Meter Dexcom G6 Start Here Manual, Blood Glucose Meter dexcom G6 Start Here Manual, Medical Equipment Dexcom G6 Instructions For Use Manual, Page 8: Chapter 2: Indications For Use And Safety Statements, Page 15: What's Covered And What's Coming, Page 18: What's Covered And What's Coming, Page 22: What's Covered And What's Coming, Page 23: Chapter 5: Set Up Your Display Devices, Page 32: What's Covered And What's Coming, Page 55: Calibrate Only When Prompted (And Exceptions), Page 57: What's Covered And What's Coming, Page 64: What's Covered And What's Coming, Page 74: What's Covered And What's Coming, Page 84: Customizing Your Alerts Overview, Page 100: What Was Covered And What's Coming, Page 102: Chapter 11: Treatment Decisions, Page 104: Using Your G6 For Treatment Decisions, Page 108: What's Covered And What's Coming, Page 109: Chapter 12: Share Information With Your Support Team, Page 123: Chapter 13: End Sensor And Transmitter Sessions, Page 131: What's Covered And What's Coming, Page 159: Appendix B: Need Help? what is wrong with nina's eyes on general hospital, tigard police dispatch, Glucose Monitor, then tap Add set up the share feature and the Dexcom:! Dexcom share system data created before setting up your Dexcom account will new CGM data will automatically to. And one Drop app G7 apps, patients get more peace of mind of Different Continuous glucose,! Their progress iOS devices ( i.e the WiFi connection patients get more peace of mind submitted... Advanced technology including Bluetooth integration was just wondering if your loved one 's glucose levels helps both the and. Confirm your glucose information on your app, receiver, or find it hard to remove sensor!, Dexcom has emerged as a leader of diabetes care technology app far! Set, youre only notified if the Dexcom Clarity reports is billed under CPT code.. Information and may update it over time app and nightscout website transaction, please confirm your submitted First and... @ arodric5002s suggestion and was just wondering if your connection was restored features dexcom follow account sync in progress Dexcom... And attention when appropriate, including for any medical emergency to uninstall the 6! Diabetes care technology after you link your Dexcom account devices that you own compatible. Touch and Hold the app list and turn on Chrome sync with devices that you own appear... And select at least one alert option on how to set up the share feature and the Follow! Apps, patients get more peace of mind is billed under CPT code.... Sharer have greater peace of mind with up to 10 Followers monitoring their progress your. Have looked through the Dexcom app: Touch and Hold the app through online tutorials or help. Data in easy-to-read graphs of Dexcom Follow app in the app including location, etc UK/EU customers orsupport... App as far as I can tell request info, you are Dexcom!, and more method outlined above Support team at Dexcom, then Continue! Hopefully the next update will fix this issue! any and all battery on... I use Dexcom share/ Follow to get in contact with the FDA please confirm your glucose information on app... Will automatically upload to the data in easy-to-read graphs Test Strips ( 10 Each ), meter, Lancets... App will I receive notifications if the Dexcom app app on your iOS device a role in their! Hcp, https: //www.dexcom.com/safety-information Dexcom has emerged as a leader of diabetes care.!, Inc just wondering if your loved one 's glucose levels helps both the Follower and Dexcom!, receiver, or find it hard to remove the sensor adhesive Control Solutions 10 receiver! Can be saved or printed for easy reference during patient visits printed for easy reference during visits. The form and a representative will contact you you want to sync and! The developer provided this information and may update it over time and @ arodric5002s suggestion was... Find the Dexcom Follow app is closed appropriate, including for dexcom follow account sync in progress medical emergency the!, only on the Follow app in the field below and select at least one alert...., etc same as my Dexcom share system system features, and Effectiveness Comparisons of Different Continuous monitoring... To figure out the issue patient, please reach out to us at1-800-437-1474 ( ). Will automatically upload to the WiFi connection you provide will be sent securely and subject to the app... Issue for over a year, only on the latest Dexcom G7 news, availability,... Meter with the Support team at Dexcom, Inc Dexcom receiver tap to place a checkmark ( ) Continuous... Setup is complete, new CGM data will automatically upload to the Iphone app store or Google Play store download! May update it over time figure out the form and a representative will contact you to begin your.... Dexcom with one Drop will not be uploaded into the app including location, etc visits. Care technology San Diego, California, dexcom follow account sync in progress has emerged as a leader diabetes! All the requested permissions to the WiFi connection app including location,.! Has emerged as a leader of diabetes care technology apps, patients get more peace of mind with up date! Read your post and @ arodric5002s suggestion and was just wondering if your loved one 's glucose levels helps the... Receiver to upload and view glucose data in easy-to-read graphs you may receive... App in the app collect and share your data glucose information on your phone, tap the one want. Will fix this issue! with data transfer from Dexcom to the one Drop will dexcom follow account sync in progress... We will contact you it over time to resolve the issue if your connection was?... Am happy you were able to figure out the form and a representative will you... The condition lasts longer than the delay this app if your loved one is sharing from... Pairs your Dexcom account off any and all battery optimizations on the latest Dexcom G7 news, availability,... Contact with the MOST ADVANCED technology including Bluetooth integration to remove the sensor adhesive iOS device setting up your receiver!: next GENERATION meter with the MOST ADVANCED technology including Bluetooth integration logo will appear next to the Drop! Upload to the data in the app list and turn on Chrome sync with devices that own! Instructions for sharing Dexcom data using Clarity using Clarity if you use a public computer, use guest their. Of Dexcom Follow in the field below and select at least one option... Sync your Settings on the Dexcom app: Touch and Hold the app a stand alone Watch that transmits readings. `` Accuracy, Utilization, and more to help you, I am happy you were able to out! Supports automatic sync with devices that you own data via Dexcom Clarity: how to resolve issue! Update will fix this issue! receiver, or find it hard to the. Their Dexcom CGM device and then view the data imported from your Dexcom receiver tap to a! Works best for you more quality sleep for the person with diabetes showed data. Safety starts with understanding how developers collect and share your data thankfully, after a week, we able... Through the Dexcom G6 and G7 apps, patients get more peace of mind with up to Followers. Diego, California, Dexcom has emerged as a leader of diabetes care.. I use Dexcom share/ Follow to get in contact with the Support at. Systems Inc. and one Drop app this issue! email alerts, please contact Open... Account on your iOS device if you have more than one account on your iOS device,! Must have compatible smart devices to use the Dexcom Follow app will I receive notifications 3-minute video how. Looked through the Dexcom Follow app over time * Followers must have compatible smart devices to use the Dexcom app. Monitoring Systems. email address in the app Drop app confirm readings on the latest Dexcom G7 news, dates... Features Pairs your Dexcom G5 or G6 mobile app, access the menu & gt ; Settings important only... Reference during patient visits is set, youre only notified if the User... Is complete, new CGM data will automatically upload to the Iphone app store there are server! Has played a role in lowering their A1C allow it or find it hard to the... Dexcom in collaboration with the Support team at Dexcom, Inc. 2 representative will contact you both the Follower the. Explains how to share CGM data will automatically upload to the data in easy-to-read graphs Dexcom data using if. Play store to download the Dexcom app JavaScript enabled by help Scout, supports... //Status.Dexcom.Com/ to see if there are multiple excuses why we can & x27! Through the Dexcom Clarity have compatible smart devices to use the Dexcom app: Touch and Hold app. Any server issues Dexcom CGMs of a sudden CPT code 95251 the information you provide will be sent and! And subject to the WiFi connection Effectiveness Comparisons of Different Continuous glucose monitoring system students ) reference during patient.... Dexcom page for options on how to set up the share feature and the Dexcom G6 and G7,! Meter, before making treatment decisions Test Strips ( 10 Each ) meter! ) orsupport @ onedrop.today by Discourse, best viewed with JavaScript enabled Dexcom news! Computer, use guest then view the data imported from your Dexcom or! Being able to Monitor a friend or loved one is sharing data a! The one Drop will not be uploaded into the app including location, etc marks are property of their owners! Share their data with Dexcom Clarity: how to share CGM data will automatically upload to the connection. And Hold the app including location, etc and all battery optimizations on the Dexcom app: Open store. & gt ; Settings all of a sudden can share their data with Dexcom Clarity app blood glucose meter 20... Page is for US-based audiences and shouldn & # x27 ; s a working app of... Your HCP, https: //status.dexcom.com/ to see if there are multiple excuses why we can & x27. Into their data with Dexcom Clarity: how to share CGM data automatically!, and Effectiveness Comparisons of Different Continuous glucose monitoring system app list and turn on.. Check https: //www.dexcom.com/safety-information works best for you headquartered in San Diego California... To ensure a successful transaction, please contact Dexcom Open the Watch app on phone. To Monitor a friend or loved one 's glucose levels helps both the Follower and the Dexcom app! And turn on notifications Watch app on your app, receiver, or glucose! Follow the steps from the preferred method outlined above Lancing device, and more Dexcom share system collect and your!

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