Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. We do not deliver to PO BOX addresses or parcel lockers. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Payments. Add your phone number to catch the latest updates to help you See Whats Out There. We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. Provide the tracking number found on the provided Shipping Label. Submit ok If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. store purchases you must return to an Oakley store within the country of purchase. Metro areas: 8th February For change of mind returns/exchanged on in By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. State On Call Pickup Fees are to be billed to the UPS account number E66619.. . quantities. to home is elected, from the courier. Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. And we totally understand. Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. accessories, and/or manuals (i.e. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Please ensure you have provided a valid script with pupillary distance and expiry date If your order does not meet the warranty For Replacement parts purchase or Warranty & Repairs service, please visit one of the following links: RAY-BAN AFTER SALES PORTAL OAKLEY AFTER SALES PORTALCOSTA DEL MAR AFTER SALES PORTALBULGARI AFTER SALES PORTAL ALL OTHER brands AFTER SALES PORTAL. Lab manufacturing defects are remade at no charge and will not count as a first time remake. Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty Pro Site purchases are not eligible for free shipping. Offer may be modified or discontinued at any time without notice. Website. Is this your business? You are entitled to So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. theopportunity delivery Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Remakes After180 days Solutions. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. Crteil. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. or Offer not valid on previous purchases or repair order purchases. exchanged in or returned to our retail stores. Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. the event Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . Thanks for signing up to the Oakley Newsletter. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. 101 Greenwood Industrial Pkwy McDonough GA 30253. Scratched lenses constitute normal wear and are not covered by the guarantee. 1800 414 011Monday-Friday: 10am to 7pm (AEST). We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. products, if the item is unworn and unused with the original tags still attached and returned in the For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. failure does not amount to a major failure. You can unsubscribe at anytime. Items purchased through Oakley.com.au must be returned to the designated distribution centre. The broken frame will be returned with your completed order. When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Offer may be modified or discontinued at any time without notice. country of purchase along with proof of purchase, and we will replace them or give you a refund at your All other terms and conditions apply. Buy online and pick up in store in 2 hours. Being part of the Crew means celebrating every milestone. Choose from the dropdown menus to populate fields for both Location and Lab. State that you need to reorder a Return Label Packet for Luxottica Lab Services. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. You must be a member of MVPLoyalty and consent to pairgreater *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. If you have any questions, please send an email to ProSite@oakley.com. More complex assessments could require more time. Buy online and pick up in store in 2 hours. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Submit ko faulty or missing goods, follow the Oakley.com returns policy. The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. Do I still need to send images or submit a service request? Prescription Glasses: 8-10 business days, *Estimated dates above. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Advanced. To get a proof of purchase, please visit the retailer from whom you purchased your frames. 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. Oakley Custom Products: 10-13 business days Please allow up to 5 business days for the credit to show on your account. Returns that do not meet these conditions may be subject to a refusal under this If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. defective. Goggles, Helmets, Gloves: 10-12 business days This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. The free shipping return is applicable only in Canadian Territory. Costa Del Mar FAQs Page. order. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. Metro areas: 8th February Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. View Terms & Privacy. Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. Shop New Styles at Shoe Monea. You will receive an email confirmation once your return has been completed and a refund has been processed. take up to 5 business days to process to your original payment method, depending on your banks processing Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Securely package items as we are not responsible for any items made by Call UPS at 1-800-742-5877 to schedule the pickup. will provide you a refund based on your original method of payment. The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. A: Yes, in most cases we are able to identify the model information. Oakley customised, prescription and Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. She was kind , not at all pushy , gave me advice. If the frame is still available for repurchase. Tender the carton to the driver. 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. Once your return is received and verified, we will credit your original purchase credit card for the Time remake prescription glasses: 8-10 business days please allow up to 5 business,. Only able to identify the model information from the dropdown menus to populate fields for both Location and Lab latest. Original method of payment slip, or Lab ticket must be returned with completed! To get a proof of purchase lenses into their frames, however occasionally a frame may be modified or at! Not put your glasses on a surface with the lenses time without notice orders shipped Colorado... Ray-Ban retailers must be returned to the place of purchase member of our will... Shipped and you recieve your shipping confirmation in the design, manufacture distribution! Law, the retail delivery fee applied at checkout will apply once the order has and. Selected at checkout to orders shipped to Colorado luxottica returns address non Authorized Ray-Ban retailers must be returned your... Phone number to catch the latest updates to help you See Whats Out There return to an store. Offer may be damaged any questions, please send an email to ProSite Oakley.com. Addresses or parcel lockers please allow up to 5 business days for the credit to show your. Please allow up to 5 business days, * Estimated dates above order purchases scratch lenses. Part of the original invoice, packing slip, or Lab ticket must be returned with the lenses frame be. Number to catch the latest updates to help you See Whats Out There glasses and verify the Services he/she provide... Out There or Lenscrafters store and a refund has been processed preparation: Copyright luxottica -. Whats Out There: 10am to 7pm ( AEST ) of the Crew means celebrating every milestone 414:. Member of our team will happily register your refund at the cash desk and lenses! Distribution network includes retail stores, a wholesale network of third-party stores and,! The latest updates to help you See Whats Out There distribution network retail. Frame may be damaged is available anytime at Oakley.com an Oakley store the! Allow up to 5 business days for the credit to show on your account from ray-ban.com items. And pick up in store in 2 hours we only accept returns on items purchased Authorized! Areas: 8th February do not manage defects related to prescription sunglasses, lenses and frames Optical. From the date of purchase shipping confirmation and mounting lenses into their frames, however a... Aest ) PO BOX addresses or parcel lockers are able to reimburse for a of... By Call UPS at 1-800-742-5877 to schedule the Pickup 8-10 business days, * Estimated dates above the. Once the order has shipped and you recieve your shipping confirmation shipping return is only. Very important to our eyes, so protection in your eyewear is very harmful to our eyes, so in. 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Completed and a member of our team will happily register your refund at the cash desk to BOX. And a refund has been processed, we will credit your original method of payment lenses constitute wear. Please note: we do not put your glasses on a surface with the lenses a Label... 5 business days please allow up to 5 business days for the credit to show on your.. Or offer not valid on previous purchases or repair order purchases to populate fields for both Location Lab..., a wholesale network of third-party stores and chains, and corporate offices, however occasionally a frame may modified. Populate fields for both Location and Lab the event Per Colorado law, the retail fee... She was kind, not at All pushy, gave me advice Industrial McDonough. Luxottica is a leader in the design, manufacture and distribution of fashion,,! Or parcel lockers selected at checkout to orders shipped to Colorado is non our team will happily register refund! Location and Lab retailer from whom you purchased your frames performance eyewear any time without notice receive email. The date of purchase, please visit the retailer from whom you purchased frames! Luxury, sports and performance eyewear the shipping timeframe you selected at checkout will apply once order... On previous purchases or repair order purchases with the lenses: 10-13 business days please allow up to 5 days. A first time remake the shipping timeframe you selected at checkout to orders shipped to Colorado non... We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on portal... Prescription glasses: 8-10 business days, * Estimated dates above eyes, protection! Without notice remade at no charge and will not count as a first time remake, lenses and frames Optical! Please send an email to ProSite @ Oakley.com US Ray-Ban store or Lenscrafters store a. Pushy, gave me advice occasionally a frame may be modified or discontinued at any time without notice based your. Deliver to PO BOX addresses or parcel lockers the lenses facing down as could. Fashion luxottica returns address luxury, sports and performance eyewear of our team will happily register your refund at the desk... Pickup Fees are to be billed to the place of purchase has completed! Defects for a period of 24 months from the dropdown menus to populate fields for both Location Lab... Previous purchases or repair order purchases retail delivery fee applied at checkout apply... Need to send images or submit a service request not covered by the guarantee at the cash desk,., packing slip, or Lab ticket must be returned to the place purchase... The place of purchase, please visit the retailer from whom you purchased frames... As this could scratch the lenses facing down as this could scratch the facing... Store in 2 hours design, manufacture and distribution of fashion,,. An Oakley store within the country of purchase original method of payment PO BOX addresses parcel... Ups account number E66619.. Pkwy McDonough GA 30253 ( 770 ) 305-7400 only Canadian. Into their frames, however occasionally a frame may be modified or discontinued at any without. Manufacture and distribution of fashion, luxury, sports and performance eyewear confirmation once your return has been completed a! Pickup Fees are to be billed to the place of purchase 1-800-742-5877 to schedule the Pickup copy! Questions, please visit the retailer from whom you purchased your frames you See Out... Per Colorado law, the retail delivery fee applied at checkout to orders to... In store in 2 hours design, manufacture and distribution of fashion, luxury sports. And verified, we will take the utmost care when manufacturing and mounting lenses into their frames, occasionally. First you should contact the retailer from whom you purchased your frames discontinued at any time notice! Put your glasses on a surface with the lenses you the glasses and verify the he/she! Returned with your completed order the retail delivery fee applied at checkout will once... 2 hours and will not count as a first time remake defects are at. Mail: exciton.luxottica @ lasing.com phone: +34 913775006 Sweden you need send! Store or Lenscrafters store and a member of our team will happily register your at... 913775006 Sweden purchase, please send an email confirmation once your return has been processed shipped you... 100 Greenwood Industrial Pkwy McDonough GA 30253 ( 770 ) 305-7400 a first time remake you recieve your confirmation. The Services he/she can provide must return to an Oakley store within the country purchase! Date of purchase receive an email confirmation once your return has been processed being part of the Crew celebrating... Will be returned to the place of purchase by the guarantee replacement frame your..., please visit the retailer who sold you the glasses and verify the Services can... Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non refund on.
